Email us. A person answers.

Get help

For anything at all, a question, a bug, a billing problem or a feature idea, email support@vrolu.com. Tell us the flight number or the trip, and what you were trying to do, and we'll sort it out.

Common things

• Billing and refunds. Tracking any flight is free, and so is a group trip. Vrolu Pro is $39.99 a year or $4.99 a week, and Group Pro is $79.99 a year or $12.99 a week. Both are billed by the store you bought them in. On iPhone, cancel anytime in Settings under your name, then Subscriptions; Apple handles refunds at reportaproblem.apple.com. On Android, cancel anytime in the Google Play app under your profile, then Payments & subscriptions; Google handles refunds through Google Play. If something went wrong, email support@vrolu.com and we'll make it right.
• A flight looks off. Status, gates and positions come from FlightAware, the airport programs from the FAA, and the weather from Apple. Small regional and charter carriers report less often, so their flights can trail by a few minutes. Send us the flight number and we'll look at that exact flight.
• Someone can't open a trip. Trips are invite-only: each person signs in with the email they were invited with. If they used a different one (a personal email instead of a work address, say), update their email on the trip and they're in.
• Your data. Read the Privacy Policy, or email privacy@vrolu.com to see or delete your data. To delete your account, see Delete your account.
• Android. Vrolu is on Google Play. Any Vrolu flight link or trip also opens in any browser.

Before you write

The FAQ covers what Vrolu costs, what Pro adds, the first-flight pass, where the data comes from and how sharing works. For a delay at a US airport right now, the airport delay pages have the FAA's status and the weather.

The basics

• Support: support@vrolu.com
• General: hello@vrolu.com
• Privacy: privacy@vrolu.com