Support
A real person, actually reads it.
Vrolu is a small operation, so there's no phone tree and no ticket robot. Email us and a human answers — usually within a day, faster when a trip is live and time-sensitive.
Get help
For anything at all — a question, a bug, a billing problem, a feature idea — email support@vrolu.com. Tell us what trip you're on (the link helps) and what you were trying to do, and we'll sort it out.
Common things
- Billing & refunds. Building, publishing and sharing a trip is free. Vrolu Pro (in the iOS app) is an optional subscription for watching flights live — Solo Pro ($39.99/year or $4.99/week) for your own flights, Group Pro ($79.99/year or $12.99/week) to light your whole group's board — that you can cancel anytime in your Apple Account settings. Refunds for purchases are requested through Apple from your Apple Account purchase history. If something went wrong, email support@vrolu.com and we'll help make it right.
- A flight looks wrong. We use FlightAware's live feed, which is accurate for the vast majority of commercial flights but can lag on small regional or charter carriers. The dashboard flags when data is stale. If something's clearly off, let us know which flight.
- A traveler can't see the trip. Every trip is invite-only — travelers sign in with the email you added them under. If they used a different email (a personal Gmail instead of a work address, say), update their row on the trip and they'll get straight in.
- Privacy & your data. Read the Privacy Policy, or email privacy@vrolu.com for data access or deletion requests. You can also delete your account and data anytime from your account settings.
Before you write
The FAQ answers the most common questions — pricing, how publishing works, whether travelers need an app, how accurate the flight tracking is. If it's not there, we're one email away.
The basics
- Support: support@vrolu.com
- General: hello@vrolu.com
- Privacy: privacy@vrolu.com